HOW TO BUY?
You just have to follow these steps:
- Choose the Gender (men, women or Junior's) and Products from the Collection (garment type).
- Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
- Select a garment and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. Select the size and color of the product(s) you want right from there. To process your order, click on your Shopping Cart.
- If you want to continue shopping, repeat the process; when you are finished click on "Shopping cart" and then on "Place Order."
- Once you’ve entered your information, check that it’s correct and click "Continue to Shipping"
- Select a payment method i.e. COD or Paid through Credit card.
- Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
- Display the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.
Click on “Complete order” to check out.
HOW CAN I FIND OUT IF AN ITEM IS AVAILABLE?
To find out if an item is available on the online store simple enter the reference number into the search engine on our website.
WHAT IF I DON'T HAVE THE REFERENCE NUMBER?
We need the reference number because due to the large quantity of items and frequent updates, it would be very difficult for us to identify the exact item in question without it.
We encourage you to take a look at our collections and social media profiles to see if you can find the item and its reference number.
If ultimately you are not able to locate the reference number we invite you to send us a photo by e-mail so that the corresponding department can make the necessary verifications to answer your question.
HOW CAN I USE THE SCAN FEATURE ON THE APP?
Simply open the application and scan the tag of an DryzeIntl item. You will be directed to the page on dryzeintl.ca where you can purchase the product. You can also find the scan barcode option on our website menu.
ARE ITEMS FROM PAST SEASONS AVAILABLE?
Yes, the articles from past season are available on our website. For any specific product information you can contact our customer service department.
WHERE CAN I FIND A SIZE CHART?
On product pages you can find a size chart to the right of each photo. We encourage you to check out "Size chart" section. If you are nevertheless still having doubts, contact our Customer Service department at discover@dryzeintl.ca
HOW CAN I FIND OUT THE LENGTH OF A PAIR OF TROUSERS?
All our trousers have more or less the same length. For further details kindly check our Size Guide option for that specific product.
I WOULD LIKE MORE INFORMATION ABOUT COMPOSITION AND CARE TIPS FOR AN ITEM.
On product pages you can find a Composition & Care to the right of each photo. We encourage you to check out “Composition & Care” section. If you are nevertheless still having doubts, You can contact our Customer Service department and tell us the reference UAN: +1 639 994 8951.
WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?
We offer the following payment methods: COD, VISA, MasterCard and Discount Coupons, if applicable.
WHY WAS MY CREDIT CARD DECLINED?
Your card may have been declined for one of the following reasons:
- The card may be expired: check that your card is not past its expiry date.
- You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
- You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.
WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?
Contact your bank for more information. You can also contact our customer service department at discover@dryzeintl.com
CAN I PAY IN THE STORE WHEN I RECEIVE THE ORDER?
The payment must be made through COD or online to finalize the order, and it is not possible to pay in the store when you receive it. However, you have the option to try on the items in the store when you pick up your order and return or exchange any items you are not happy with.
IS IT SAFE TO USE MY CREDIT CARD ON THE WEBSITE?
Yes, the information is transmitted safely with SSL encryption. Only Safe Electronic Commerce (SEC) transactions will be accepted for payments using Visa and Mastercard. After verifying that the card is secured under the SEC system, the system will contact the card's issuing bank so that the buyer can authorize the purchase. When the bank confirms the authenticity, the card will be charged. Otherwise, the order will be canceled.
WHERE CAN I RECEIVE MY ORDER?
You can receive it at a private address (home, work or a drop point), but never a post office box or at DryzeIntl store of your choice.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders will be delivered in 5-7 working days in regular days and during sales it will be delivered in 7-10 working days.
Orders placed on Saturday and Sunday or any gazetted holidays will be sent for processing on the next working day. During rush hours or delays in verification of information, orders can face temporary delays. Orders placed through online payment system have to go through a fraud status check and once cleared by our payment processor will be processed further. Payments will be collected from the shipping address for all cash on delivery methods. Once the order is shipped, you will receive an email contact tracking information, be sure to check junk/spam folders as well.
HOW MUCH IS SHIPPING COST?
FLAT Shipping 249 PKR + FBR POS Fee 1 PKR will be charged on order within Pakistan.
WHICH COURIER WILL DELIVER THE ORDER?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse we will send you an e-mail with the courier information with tracking details.
WHAT HAPPENS IF I'M NOT AT HOME WHEN THE ORDER IS DELIVERED?
The order will be at the courier warehouse, Courier will call for the confirmation, and then it will be re-attempted. Order will be re-attempted twice and if not collected, order will be returned back to shipper
ORDER CANCELLATION
For cash on delivery orders, we follow the practice of verifying orders with a maximum number of 2 confirmation calls., if left unattended your order will be cancelled. Orders can be cancelled upon customer's request any time before they are processed, DryzeIntl may cancel orders for any reasons which may include: Out of stock items, incorrect mobile number or technical errors.
EXCHANGES:
CAN I EXCHANGE MY ITEMS?
All products purchased from outfitters can be exchange them at our physical stores except the factory outlets, within 14 days of purchase only if
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
- You must notify us within 3 days of delivery by writing to discover@dryzeintl.com or by calling at +1 639 994 8951, in case you want to raise a dispute. At Outfitters, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
- Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at discover@dryzeintl.com, within 14 days of purchase before any claims can be processed.
- There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.
- Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
- Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
- Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
- Fragrances and accessories can only be exchanged if delivered damaged.
CAN I EXCHANGE MY ITEMS AT ANY DRYZEINTL STORE?
Yes, as long as the store has the section the garment comes from (Men / Women or Juniors) except for factory outlets.
RETURNS:
DO YOU WANT TO RETURN AN ONLINE ORDER?
To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.
Exception And Special Conditions:
Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:
- • Underwear: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
- • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
- • Accessories: must be returned with the original packaging intact.
- • Fragrances: must be returned in the original, sealed packaging.
- Customizing is only available at the Flagship store.
HOW LONG DO I HAVE TO MAKE RETURNS?
The deadline for all returns is 3 calendar days from the delivery date.
DO I HAVE TO PAY FOR RETURNS?
In case you have received a wrong or damaged article, we will get your article picked and will bear the courier charges.
HOW WILL MY MONEY BE REFUNDED?
Once the return has been approved, you will receive the amount via Coupon or refund in your account.
WHEN WILL I RECEIVE THE REFUND FOR MY RETURN?
In case you have to opt for the coupon, you will get the details on your given e-mail ID and in case of a refund in your account it will be done within 7-10 business days.
WHAT SHOULD I DO IF THE RETURN AMOUNT IS INCORRECT?
Contact our Customer Service department and we will resolve the problem as soon as possible. dryzeintl.ca reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received.
DO YOU REFUND THE SHIPPING COSTS IF I RETURN ALL THE ITEMS IN AN ORDER?
No.
HOW CAN I USE A DISCOUNT CODE?
Discount codes are entered just before completing payment and finalizing the order.
When you are at the payment stage, enter the code we sent you in the "Gift Card or Discount Code" field during step "3.Payment" and click Apply. You will then be able to see the discount reflected in the final purchase amount.
Don't forget that promotional codes have expiry dates, they are valid exclusively for one use on the online store.
IF I HAVE A CODE, IS THE DISCOUNT APPLIED AUTOMATICALLY?
Once you enter the code in the field "Discount code" and click on Apply only then you will see the discount reflected in the final purchase amount.
HOW CAN I FIND OUT WHEN THE NEXT PROMOTION ON DRYZEINTL.COM WILL BE?
We announce our promotions on the home page of our website and through social media, newsletters and push messages on our App.
CAN I EXCHANGE AN ITEM THAT I BOUGHT DURING A PROMOTION?
You may exchange items purchased during promotions at any physical DryzeIntl store as long as they are available.
If the items are sold out at your nearest store and you decide to make a new online purchase, the price will be as shown on our website on that day.
HOW CAN I MODIFY MY ACCOUNT LOGIN INFORMATION?
To change your login information you have to first log in to your account. In the section "Login details" you can change the password and email address linked to your user account.
HOW CAN I MODIFY THE DEFAULT DELIVERY ADDRESS ON MY ACCOUNT?
You have to first log in to your account, then in the "Address book" section you can add new addresses or change or delete existing ones.
You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases.
CAN I MODIFY THE DELIVERY METHOD OR STORE FOR MY ORDER?
It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.
CAN I ADD, DELETE OR CHANGE ITEMS IN A COMPLETED ORDER?
It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.
WHAT DO I DO IF MY ACCOUNT IS DISABLED?
Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department at discover@dryzeintl.com
WHICH INTERNET BROWSERS SHOULD I USE TO VIEW THE OUTFITTERS WEBSITE CORRECTLY?
The dryzeintl.ca site is optimized for viewing on Microsoft Internet Explorer, Mozilla Firefox, Google Chrome and Safari.
WHAT SCREEN RESOLUTION DO I NEED?
1280PX width 720PX height up to 4k
IS IT SAFE TO BUY ONLINE?
Yes. You can shop with peace of mind because we go to great lengths to ensure the security of your purchases and your information.